Improve your customer service with InfoSuite BI for Call Centres and Customer Service divisions. – A complete plug-and-play solution that offers you an indispensable insight into the quality of your daily customer contact.
Analyse the quality of your customer contact
In-depth analyses of telephone data
Ready-to-use analyses and KPIs
Analyse response time, waiting time and more
Spot potential shortcomings in your service level
“With InfoSuite we now have a Business Intelligence tool that gives us the overview we need. And we have even been able to set resources free.”
A good customer service is crucial for every business, but do you know how good you are at handling your incoming customer enquiries? InfoSuite BI for Call Centres gives you the complete overview through a profound analysis of your call centre data. Among other things you will gain a valuable insight into:
Number of answered versus unanswered calls
Average waiting times
Duration of calls
Distribution of calls across the day, week and month
Distribution of calls compared to staffing for detection of bottlenecks
Average response times per service employee etc.
Improved customer service
Based on analyses such as these you will be able to spot potential shortcomings in your degree of service and be able to put together the optimum staffing to match the number and distribution of calls. In that way you can ensure that your customers meet an accommodating personal voice rather than an answering machine – and that the waiting time is kept at a minimum.
InfoSuite BI thus serves, as a unique tool for improving your customer relations, customer satisfaction and customer loyalty.